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Recent reviews

Nancy Parham

Nancy Parham

Rated 2 out of 5 stars

This rating DOES NOT reflect the service I finally received from the agent who was able to resolve my issue. Her name is Siege and she did a wonderful job. The rating reflects what I went through over several attempts to reach a live agent. I called numerous times, the AI virtual assistant was unable to help me and each time I asked to speak to one, I was transferred to another AI. I was trying to find out when I was going to receive a refund for a duplicate shipment that I had returned nearly 2 weeks prior. At one point the AI told me I needed to speak to the refunds department. When I asked for the phone number to that department I was told she didn’t have that information. I was transferred to another AI who said all available agents were busy and that I should leave my name, email and phone number and one would contact me in 24 hours, after which I was disconnected. This happened THREE times. After spending over an hour, I bypassed the option to speak to the department that I had directed to and tried another option. I finally got a human being that was able to help by telling me to call back in 15 minutes and a live agent would be able to help me. That agent was Seige and she took care of me. I would give her a 5 star rating. Other than that I would rate your customer support as a -1 out of a possible 5. If you are going to use AI virtual assistants to screen and direct calls, that’s fine but once that is done you need to have live agents available to address issues that don’t neatly fit into the box.

Amber

Amber

Rated 5 out of 5 stars

I’m a Birmingham subscriber who originally joined through Buckt, and I’ve honestly been really enjoying the transition over to Mystery Ticket Club. The experiences in Birmingham have been such a great mix of things I probably wouldn’t have gone to on my own. We’ve done loads of different activities like darts, comedy shows, board game cafés and arcade bars, so it’s been a really fun way to try new places around the city. One of the biggest differences I’ve noticed compared to Buckt is the sense of community. I usually go with my friends, but everyone there is so welcoming that you end up chatting to loads of people and making new friends as well. It feels really social and inviting. I also love the passport system where you get a sticker for every event you attend, it’s such a small thing but it adds a really nice personal touch and makes the whole experience feel more special. Booking is super easy too. On the first of the month you get the ticket drop email, then your activity is revealed and you just book in. The hosts always do a little intro at the start (sometimes Dan or another host) which brings everyone together and sets the tone for the night. It’s also genuinely really good value, tickets are around £10 and most of the activities would cost more than that if you booked them individually. Overall I’ve had a really great time so far with Mystery Ticket Club. It’s pushed me outside my comfort zone, helped me discover new places in Birmingham and meet some really lovely people along the way.