// WordPress Support Specialist
Hi, I'm
Parag Das_
WordPress Support Specialist, QA Tester & Plugin Developer
helping businesses build better with WordPress.
{
"name": "Parag Das",
"role": "WordPress Support",
"focus": ["Support", "QA", "Dev"],
"location": "Dhaka, BD",
"available": true
}Tech Support Projects
// ABOUT_ME
Technical support
that stays human.
Hi, I'm Parag Das — a passionate tech support specialist, QA tester, and WordPress enthusiast with years of hands-on experience in plugin development and customer support.
I specialize in debugging, providing solutions, and ensuring customers receive fast, effective, and patient support.
I love solving tricky problems, improving workflows with smart automation, and building tools that make life easier for teams and customers.
— Parag Das
Hands-on
Support experience
Community
WordCamp attendee
WordPress
Expertise
Quick
Problem solving
// SELECTED_WORK
Projects & Products_
WORDPRESS PLUGIN
SiteIntelix
A WordPress operations and troubleshooting toolkit covering secure file management, debugging, version switching, recovery, and release-grade safeguards.
WEB APPLICATION
Tripora
A production-oriented travel planner with trip creation, AI-assisted itineraries, maps, expenses, bookings, and revision-safe editing.
IOS APPLICATION
TravelAI
A native SwiftUI travel experience with rich trip overviews, provider-aware place photography, smart caching, and request coalescing.
IOS PROTOTYPE
LifeLens
A privacy-first life analytics concept combining on-device insights and HealthKit signals with optional, carefully bounded AI assistance.
// WHAT I DO BEST
Skills & Expertise_
WordPress Core & Themes
HTML, CSS, JavaScript, PHP
Debugging & Troubleshooting
Elementor & Page Builders
Browser Dev Tools
cPanel, FTP, DNS, Hosting
REST API & AJAX
Conflict Resolution
Security & Performance
Ticketing Systems
Version Control (Git)
Bug Replication & Docs
// EXPERIENCE
Work Experience_
Sep 2024 — Present
Associate Lead, Tech Support
Ollyo
Leading plugin and theme support, mentoring teammates, delivering hotfixes, and staying active in the WordPress community.
Sep 2021 — Sep 2024
Technical Support Engineer
JoomShaper
Handled Joomla support, investigated bug reports, improved documentation, and helped users move forward with confidence.
Aug 2017 — Aug 2021
Front-End Developer
MagnifyAds.com
Built and optimized responsive websites while collaborating closely with marketing and product teams.
// BEYOND THE TICKET QUEUE
Interests & Curiosities
W WordPress & Open Source
Learning, contributing, and sharing practical knowledge with the community.
>_ Support Systems
Improving tools, documentation, recovery paths, and reliable workflows.
AI Thoughtful AI Products
Exploring useful AI products with privacy and human control in focus.
⌖ Travel & Technology
Exploring new places and capturing stories through technology.
// START A CONVERSATION
Have a WordPress problem
worth solving?
Feel free to reach out for collaboration, support, or just to connect.