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Last updated on Jan 23, 2025
  1. All
  2. Engineering
  3. Software Testing

Developers and testers clash on bug priorities. How do you navigate this testing dilemma?

When developers and testers clash on bug priorities, it can disrupt the workflow and delay project timelines. To navigate this testing dilemma effectively:

  • Establish clear criteria: Define what constitutes high, medium, and low priority bugs, ensuring everyone is on the same page.

  • Facilitate open communication: Regularly hold meetings to discuss and reassess bug priorities based on project goals and deadlines.

  • Utilize a mediator: Appoint a neutral party, like a project manager, to help resolve disputes and keep the team focused.

How do you handle bug priority conflicts in your projects? Share your strategies.

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Software Testing

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Last updated on Jan 23, 2025
  1. All
  2. Engineering
  3. Software Testing

Developers and testers clash on bug priorities. How do you navigate this testing dilemma?

When developers and testers clash on bug priorities, it can disrupt the workflow and delay project timelines. To navigate this testing dilemma effectively:

  • Establish clear criteria: Define what constitutes high, medium, and low priority bugs, ensuring everyone is on the same page.

  • Facilitate open communication: Regularly hold meetings to discuss and reassess bug priorities based on project goals and deadlines.

  • Utilize a mediator: Appoint a neutral party, like a project manager, to help resolve disputes and keep the team focused.

How do you handle bug priority conflicts in your projects? Share your strategies.

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58 answers
  • Contributor profile photo
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    Deepali Singla

    Experienced QA Professional | 4+ Years in Manual Testing | Aspiring Digital Marketer | Passionate About Delivering Quality Solutions

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    Here’s what works for me: Establish clear bug criteria: Defining what counts as high, medium, or low priority helps set expectations. Open communication: Regular check-ins or meetings to align everyone on the project goals. Transparency is key! Neutral mediator: Sometimes, bringing in a project manager or team lead helps resolve issues calmly, keeping the focus on progress. Most importantly, maintaining a collaborative mindset helps solve the conflict. Testing is about teamwork, and when we collaborate, the results always shine.

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    17
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    Deep Dey

    Senior Business Analyst - Investment Data, Requirement lifecycle, Agile Framework, BPM, Logical Modelling, MarkitEDM | Product Lead - Product Manager - Portfolio Data Analyst - SaaS Product | Data Governance

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    I am sure there are other ways, but as standard way that has worked for me is as follows. Open dialogue, collaboration and flexibility is key. Baseline Sizing – Start with a reference bug as a benchmark. Story Pointing – Developers and testers independently assign points based on impact and effort. Address Outliers – Discuss large discrepancies; testers may see user impact, while developers focus on technical difficulty. Drive Consensus – Use data-driven discussions to balance feasibility and business impact. Repeat & Refine – Apply this approach consistently for smoother prioritization.

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    8
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    Sameera Attar

    Results-Driven QA Engineer | 4 Years Experience | Selenium | Java | BDD | Maven | TestNG | Cucumber | API Testing | SQL | PEGA | Jenkins | GitHub | Automation & Manual Testing |

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    As a QA with 3.5 years of experience, I handle bug priority conflicts with a simple yet effective approach: 1. Follow Priority Guidelines – Stick to predefined severity and priority criteria to ensure alignment. 2. Provide Clear Evidence – Share reproducible steps, screenshots, and logs to justify the bug’s impact. 3. Communicate Openly – Discuss with developers and product teams to understand both technical and business impact. 4. Join Triage Meetings – Actively participate in bug discussions to agree on priorities collaboratively. 5. Escalate When Necessary – If no agreement is reached, involve a lead or project manager for resolution.

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    8
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    Ana Carolina Stadelhofer

    QA/Tester Pleno | Especialista em testes de software | Testes Manuais | Testes Automatizados | Java, JUnit e Selenium | Cypress e Cucumber |

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    I would consider two main points to assess the priority of a bug: does the problem make the system inoperable? And was the bug described in the specification, indicating that it should behave differently, or was it something unforeseen? Knowing the priority, I would present my point of view to the PO (Product Owner) and check if she agrees, and then pass it on to the Developer. If any doubt arises, it can be addressed through a conversation or meeting.

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    7
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    Raja Pillai

    | Author | Marketing | Sales | Branding | Strategy | Planning | Professional 🎧 DJ Papa Raj🎧

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    To navigate a clash between developers and testers on bug priorities, facilitate a collaborative discussion to understand both perspectives. Assess the severity and impact of each bug on the user experience and project timeline. Prioritize bugs based on their potential to affect functionality, security, and user satisfaction. Encourage open communication and establish a clear process for re-evaluating priorities regularly to ensure alignment and a shared understanding of project goals.

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    5
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    Chan Nyein Phyo

    Quality Assurance Specialist

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    -Use Data to Decide – Instead of relying on opinions, look at real impact: How many users are affected? Does it break a core function? Prioritizing based on facts keeps things objective. -Get the Right People Involved – Developers and testers aren’t the only stakeholders. Product owners, customers, and even support teams can provide valuable insight into what truly matters. -Keep Things Transparent – Documenting discussions, decisions, and justifications in a shared space (like a bug tracker) prevents miscommunication and keeps everyone aligned. The key is to focus on delivering the best product, not “winning” a debate. Open conversations and clear criteria go a long way in avoiding unnecessary clashes.

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    5
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    Hannah G. Anulur

    Software Development Engineer in Test (SDET) ★ Manual & Automation ★ UI & Backend & Mobile Testing ★ Release Specialist ★ ISTQB® Certified ★ Oracle Certified Java Programmer ★ Mentor ★ Worked in 3 Continents🌎

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    I would like to follow these steps: 1- focus on Business Impact. 2- shift the conversation to how the bug affects users, deadlines, or business goals. 3-quantify the risk; How many users are affected? How severe is the impact? Does it hinder core business functionality?

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    4
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    Mega Nursaputra

    QA Engineer | QA Automation Engineer | Python, JavaScript, Java

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    Every Developers should know bug priority, High it means impact to business and should be working together to find the root cause and fix it.

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    3
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    Harichitra Gopi

    Software Tester| Python | Automation Testing | Selenium Webdriver | Appium | API | Postman | Agile and Waterfall methodology | SDLC & STLC | SQL databases testing

    • Report contribution

    I would like to follow these steps: 1. Encourage open communication and mutual respect. Developers and testers should work as a team, not adversaries. 2. Hold regular bug triage meetings where both sides can discuss and agree on priorities. 3. Involve product managers or stakeholders to provide business context and help resolve disagreements.

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    2
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    Pradeep Bongu

    Looking for Job Opportunity | Java full Stack Developer | Guidewire Configuration/Integration Developer

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    Make decisions based on data based on frequency and impact. Give the user experience first priority while making sure that decisions are clear. Encourage developers and testers to be open and understand one another. The two sides may better understand the different points of view by having regular meetings or collaborative review meetings. Keep an accurate log of every decision made on the priorities of bugs.

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