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Last updated on Feb 13, 2025
  1. All
  2. Healthcare
  3. Working with Physicians

You're struggling to convey administrative constraints to physicians. How can you secure their backing?

Effectively communicating administrative constraints to physicians can be challenging but essential for harmonious operations. Here are some strategies to gain their backing:

  • Present clear data: Use specific metrics and examples to illustrate the necessity of constraints.

  • Show empathy: Acknowledge their frustrations and validate their concerns.

  • Collaborate on solutions: Involve them in finding workable compromises to foster a sense of ownership.

How do you tackle this issue in your practice? Share your thoughts.

Working with Physicians Working with Physicians

Working with Physicians

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Last updated on Feb 13, 2025
  1. All
  2. Healthcare
  3. Working with Physicians

You're struggling to convey administrative constraints to physicians. How can you secure their backing?

Effectively communicating administrative constraints to physicians can be challenging but essential for harmonious operations. Here are some strategies to gain their backing:

  • Present clear data: Use specific metrics and examples to illustrate the necessity of constraints.

  • Show empathy: Acknowledge their frustrations and validate their concerns.

  • Collaborate on solutions: Involve them in finding workable compromises to foster a sense of ownership.

How do you tackle this issue in your practice? Share your thoughts.

Add your perspective
Help others by sharing more (125 characters min.)
29 answers
  • Contributor profile photo
    Contributor profile photo
    Dott. Oussama B.

    Senior Expert in Global Partnerships & Project Management | International Healthcare Consultant

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    In my experience, the best way to secure physicians' backing when discussing administrative constraints is through collaboration. By involving them in crafting solutions that balance operational needs with patient care priorities, you create a sense of ownership and mutual respect. This approach transforms challenges into opportunities for collective success.

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    3
  • Contributor profile photo
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    Alexandre Messager

    I bring clarity to complex team dynamics | Healthcare Leadership Consultant | Speaker | Facilitator | Author

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    Explaining administrative constraints to physicians is like translating between two languages, you need clarity, context, and a shared goal. Start by fostering psychological safety, approach the conversation with transparency, showing you respect their expertise while explaining the constraints. Use cognitive diversity by connecting the administrative challenges to patient care outcomes, illustrating how streamlined processes benefit everyone. Stay motivated by involving them in finding solutions, inviting their insights to create more efficient, patient-centered systems. With honesty, collaboration, and a clear link to patient care, you can gain their understanding and support.

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    Rebekah Kauffmann, MBA

    Patient Access, Patient Experience| MBA in Health Care Administration

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    I have found the most effective way to convey what is happening on the front line, (boots on the ground), is to spend time shadowing the work. At Mayo Clinic, our CMO, CFO, CEO, and all newly hired physicians regularly spent time in the scheduling call center and at the registration desk to understand the complexity of the work that is attributed to the ‘entry level’ staff. When a C-Suite recognizes a disconnect, clear your calendars and spend sometime in the trenches.

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    Contributor profile photo
    Arthur Drummond

    "Médico Conselheiro Consultivo" | "Especialista em Estratégias de Saúde Corporativa e Governança Clínica"| "Transformo dados em decisões que reduzem custos e elevam a qualidade do cuidado" | "Board em Saúde"

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    To gain doctors' support for administrative restrictions, use a collaborative approach. Clearly explain the reasons, linking them to improved care and efficiency. Involve doctors in decisions, seek feedback, and adjust as needed. Use data to show restrictions are evidence-based and beneficial. Foster a partnership culture where doctors feel valued and part of the solution.

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    1
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    Contributor profile photo
    Nabil Ebraheim, MD

    Orthopaedic Surgeon Toledo Ohio

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    To get doctors to support administrative rules, you need to talk to them in a clear and honest way. Tell them why the rules exist and how they can help make things better for patients and the hospital. Listen to their concerns and try to find solutions together. Use simple words and real examples to show how the rules help. Be open to their ideas and respect their time because they are very busy. Work as a team so they feel like their opinions matter. When doctors understand the reason for the rules and see that they can help improve things, they will be more likely to support them.

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    1
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    M Reza Vagefi, MD

    Professor and Chair, Department of Ophthalmology, Tufts University School of Medicine; Director, New England Eye Center, Tufts Medical Center

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    -Transparent communications -Acknowledge constraints -Meet with them to problem solve based on available resources -Develop business plan with them to convince leadership for additional resources

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    Gregg J. Altobella, MSCCC-SLP

    President, West Region US Eqwal Group

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    I think that this is an important topic. In my experience, appealing to the core nature of most all physicians, which is to problem solve, is an effective approach. This involves a clear and simple presentation of the issue and then seeking and supporting their engagement to not just identify, but implement a solution.

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    1
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    Amanda Dickson
    • Report contribution

    To secure physician backing, it's important to present information in terms that resonate with their priorities—patient care, efficiency, and outcomes—rather than focusing on administrative constraints. Instead of saying, "Due to budget limitations, we can't accommodate additional staff right now," a more effective approach would be, "To maintain patient flow without delays, we're optimizing schedules and reallocating resources to ensure coverage where it's needed most." By framing the conversation around their goals rather than the limitations, physicians are more likely to engage and support the solution. The key is shifting the discussion from why something can’t be done to how it can be achieved within the existing framework.

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    Dr.Shrish Nalin

    Associate Professor | MCH Neurosurgery

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    doctors need more focus on the patient pathology/disease and it's management. Do not distract him by telling that a particular item is not available .these are works of hospital administrator. Arrange a meeting short out all the things required for smooth functioning of surgery./postop care

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    Jessica Stewart, MHA, MPH

    Healthcare Consultant | Operations and Growth Strategies | Good Stewart Consulting, LLC

    • Report contribution

    I bridge the gap by framing administrative constraints in terms that resonate with physicians—patient outcomes, efficiency, and regulatory compliance. I provide clear data on how constraints impact workflows and patient care while offering collaborative solutions that minimize disruption. Engaging them early, actively listening to concerns, and aligning changes with their priorities help secure buy-in.

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