HostGator Reviews 16,604

Used Hostgator for over 10 years now, possibly more. Their support is second to none. Are they the cheapest hosting company? Probably not. I tried cheap before finding Hostgator, and there's a reason... See more

Our website "vanished". Although it took 3 calls to customer service and the issue was not resolved, the forth contact via live chat resulted in the fix. All staff were courteous but the final staff m... See more

Great outcome when sickness im pacts ability to maintain website I have been unable to use my Hostgator account/website for several years for health and other reasons. It automatically renewed toda... See more

Great support from Imran. I had an issue with moving a domain from 1 Cloudflare account to another. Imran helped me clear the mess with the DNS records Cloudflare messed up with their auto detection.... See more

My business bank doesn't have a location in the city I was visiting. I'm a new business and I needed to put money in my account. Meanwhile I owed a payment to HostGator. I was in a panic. I had forgot... See more

I’ve been with HostGator for over 20 years, and they’ve never let me down. Recently, they helped resolve another issue I caused on one of my websites, quickly and professionally. Their support is reli... See more

The staff is kind and courteous (today assistant Pratheek karkera) , they take extra step to give you all the options available so you can make a better decision. Also any problem that you have they... See more

I have been a customer of HostGator for many years now, and I always get the help I need. I just had an issue with my WordPress website, by mistake I changed PHP without backing up first; therefore,... See more

My website went down due to a DNS contacting conflicting ips addresses. An online agent (no waiting) identified the issue and offered to reset the DNS, with the caveat that it could take up to two da... See more

Chiranjeevi was awesome! They were able to assist me and resolve the issues I was having. So thankful for their help. My headache and lack of sleep over trying to resolve this on my own was probabl... See more

HostGator migration. They didn't migrate our websites properly and closed the access of our old server for 2 days. Some websites are not working and they didn't give 2TB that we purchased we still... See more

I am a developer and so far, I have nothing to complain about. HostGator support is awesome. Patient even when the mistake is on my side. I highly recommend. I will not give them 5 stars because the a... See more

Help with updating email method. The technician who helped me was knowledgeable, patient, thorough and I felt that he cared for me. With his help we updated the method and made it much simpler. I am V... See more

I can't believe that the majority of these 5 star reviews are real, our experience has been so bad. Everything is an upsell, even things that normally are free at competitors. They also make it almost... See more

Over the past decade I've been using various web services and for the last 6 years I've been with hostgator. Not being very big, I use their baby plan and it allow me to host the family website my web... See more

More technical than my comfort level. Harshitha Shivamallappa was able to add information in the correct location to support my website moving forward. I am always grateful for the chat support offere... See more

My website was down, I tried to call but was placed on hold after several automated transfers. THE CHAT was fabulous, QUICK and in less than 10 minutes my website was back up!!!!!! The person who hel... See more

I've had HostGator for over 10 years and couldn't be more happier with our business relationship. They are on top of things, send pertinent communications, and are always available to assist if needed... See more

We have been hacked 3 times in the past 2 years. Customer support is awful and gives us the runaround on a regular basis. We have to keep asking the same questions over and over to get a clear respo... See more

I had an issue with Titan email and worked with a support engineer named Likhitha to resolve it. Likhitha was smart, efficient, knowledgeable, got to the heart of the matter in moments, and did the a... See more

I am happy that I mate with a HostGator team who are willing to help their customers through resolving their issues in one direction and straight to the point without any difficulties. Your team are... See more

Manjushree, the support specialist. Listened to my issues, promptly located the problem. Offered suggestions on backing up, which I will apply in the near future. Professional and patient is what I n... See more

Sagar Devadiga is the best professional I've ever dealt with online. So kind, patient, and super knowledgeable. If everyone did half of what Sagar did, everything would be so much easier these days. T... See more

Every time I have any issues - usually of my own doing - their chat customer service team members are always so helpful. Today Nadthi was amazing and helpful. They did everything to help me get my pro... See more

Had an issue with my clients email and the chat option was amazing! They quickly found the issue, and sent me instructions on how to fix it. When I expressed concern about my ability to fix it myself,... See more

Cheryl, the agent who assisted me today, was exceptional. It was a complicated request that I was unsure about attempting to fix myself. Not only did she address my issue, it was accomplished in matte... See more

These guys ROCK! They have some of the BEST customer service peeps I have ever encountered. I know this might sound like an "unreal" post, but I have been a customer for some time now, and I'm an old-... See more

Hostgator has one of the worse support services I ever experienced. Any time I contacted them, the first level support wasn't able to address my issue, often leaving the website down for more than 1... See more

HostGator online chat is mush faster, and easier to get something done, I was on a waiting call for around 1 hr. and my phone died on me, so I was able to figure out the support chat, after a few min... See more

I had an issue with resetting my password as the link was not working correctly. I therefore went onto the chat and it was resolved very quickly. That's just what you need when you're sorting your web... See more

The online chat with an actual human, when requested, fixed a glitch I was having. My blog is once again very happy. Hostgator continually has great support staff.

The customer support gave me a real human to help. They were very kind and fixed my problem so fast. In this age of ai chatbots everywhere, I am glad Hostgator still has real humans on their team

The individual who helped me was kind, efficient, speedy and knowledgeable. It must be the quickest result I have ever had from an online helper. I am very impressed.

I’m building my first website. Not surprisingly, I’ve had a few problems, but Hostgator’s support has been excellent. Having immediate support available through the chat has been terrific. Their staf... See more

Great experience today. The person dealing with my issue was knowledgeable, helpful and polite. They resolved my issue quickly and got my site back up and running smoothly.

Been a customer for years... NGL every time in The past I had contacted support it was like I was teaching them, finally in 2026 they have knowledgeable and skilled staff. Respect earned.

Preema D helped me very well. He answered all my questions. I am very happy with him. Perhaps I would have liked him to respond more quickly to each question, but I understand that he was attending to... See more

I was deleting a plugin and the whole site went down, I thought that we lost everything and the customer service rep cleared the cache and it was all back immediately! What quick and great service.

Hostgator representative, Karthik Shetty, was friendly, professional and courteous. More importantly, he patiently guided me in helping sort out my disc usage issues promptly in one single interacti... See more

My agent was very patient. He thought of different angles to work the problem. We tried several different ways to work the login password. Several screen shots of what I should be looking for was ext... See more

Terrible experience. DO NOT USE HOSTGATOR! They get your money and provide poor / no service. When you call they keep putting you on hold and never end up taking the call. Kristen talks a good talk bu... See more

I've been with HostGator for more than 20 years. I had a billing issue with my 3 year renewal and this was resolved in about 5 minutes with online chat at 3am in the morning. These guys are great and... See more

Even though after years of using platform I need to take a break and shut down services. They were great because they didn't shuffle me around and understood. Great place to host a website.