IT & Operations
Get ahead of your competitors and attract new customers with a convenient shopping experience on your customers' preferred channels.
Use the latest innovative verification products and transform your logins and authentications into painless moments.
Increase average order value with smooth automated processes and customer-centric service before, during, and after the sale.
Guide visitors seamlessly through their journey, addressing concerns and highlighting unique value to boost conversions.
Start the journey right by meeting your customers where they are. With our Conversational Commerce Solutions, you can seamlessly integrate popular messaging channels.
Request a demoConversational Payments simplify transactions – accept diverse methods online and in-store, creating a frictionless, customer-centric shopping journey.
Request a demoSeamlessly connect on messaging platforms for consistent experiences.
Leverage AI insights for personalised experiences at scale.
Enable seamless transitions from conversations to purchases.
Offer secure payment gateways, ensuring safe transactions.
Embrace 'end-to-end' potential for fully optimised customer experiences.
At CM.com, we focus on your customer service needs. We offer tools that enhance your support experience, providing prompt assistance and personalised interactions to help you build strong relationships and deliver exceptional service.
Read moreWe choose to recruit new Domino’s employees via WhatsApp, because it is the most popular channel for our target group. The integrated chatbot gives a personal feeling and connection to our brand. By a small sample, we learned that applying via WhatsApp is easier and quicker than traditional methods.
"Consumers want to do more themselves, such as scanning products and paying directly without having to involve a sales representative. This is what we call 'customers becoming cashiers'."
Mike Snepvangers, Commercial Director Retail at Anchr
Now enable customers to browse and fill their carts directly within the chat. Unlock the complete customer journey with pre-built payment links or leverage the integrated payment features of messaging platforms like WhatsApp, Facebook Messenger, or Apple Messages for Business.
Discover all channelsOur integrated platform and APIs provide access to multiple messaging and voice channels.
Easily secure and protect digital interactions by verifying users with the most secure and convenient verification channels.
An AI-powered agent inbox to consolidate, manage and elevate customer service interactions across every channel.
Say goodbye to disconnected shopping experiences and engage your customers seamlessly across their preferred channels.
Effortlessly integrate AI chatbots, social messaging, and payment solutions to build trust and drive purchases. With CM.com's all-in-one platform, you can actively engage consumers throughout their buying journey, creating a cohesive and personalised shopping experience.
There’s only one thing you want as a marketer, and that's grabbing the attention of your customers with your ROI in mind. With a popular platform like WhatsApp Business, the reach and engaging nature of the channel are a great place to start. But how do you truly stretch your marketing budget to see better results? By using data to your advantage!
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realise! Discover agentic AI!
A contemplation on CM.com in the era of AI agents.
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalised ways. Messaging channels like WhatsApp and SMS can help you create an unforgettable customer experience this Festive Season. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. Learn how to leverage channels will not only enhance customer satisfaction but also drive sales during the busiest time of the year.
Diving deeper into CM.com's CPaaS approach is empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with strategic business and growth advisory services.
Successful marketing means creating personal and conversational experiences for your customers. And what better place to meaningfully connect to your customers than on their favourite social media channels such as Facebook, Instagram and WhatsApp? With ads that click to WhatsApp, aka click-to-chat WhatsApp ads, you can offer your customers the direct and personal engagement that they crave.
In the dynamic landscape of retail and e-commerce, staying relevant through this social commerce revolution, has never been more challenging. As we delve into the heart of the digital age, social media platforms have emerged as indispensable allies for businesses, reshaping the way brands connect with their audience. Among these platforms, Instagram stands tall, boasting a colossal user base of 2 billion active users globally.
Social media plays a crucial role in how businesses connect with customers. Sending personalised messages through the messaging platforms your customers like to use can greatly improve their experience and strengthen their loyalty to your brand. A noteworthy development in this area is the new addition of Facebook Marketing Messages.
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