Support and Frequently Asked Questions

Service
What is Nutaku?Is Nutaku a game developer?Do I have to pay to access games on Nutaku?
Gold Recharge Subscription
What is the Gold Recharge Subscription program? What does “Beta” mean?What are the differences between the subscription plans?How can I pay for my subscription?When do I receive my monthly subscription Gold?When do I get billed for my subscription?What are all the benefits included with my subscription?Where can I see information about my subscription?Can I change my subscription plan?If I change subscriptions, when will I start receiving the benefits of my new one?Can I subscribe for more than a single plan?Do I need to stay subscribed for an amount of time?How do I cancel my subscription plan?How do I change my payment method?My subscription didn’t renew automatically! What should I do?What should I do if I have a technical problem with my subscription plan?I have been banned/suspended. What will happen to my subscription?Can I transfer my subscription gold or plan to another account?
Online Games
Can I play against other people?What can I do about not receiving an in game item that I have purchased with Nutaku Gold?How do I contact a game developer?How do I check a reply from a game developer?How do I save my game data?How do I delete my game data?What if I find improper content?My game data is gone after I haven't logged in for a while.Why does my screen sometimes go black during in game cutscenes?
Downloadable Games
How do I buy a game on your site?How do I download a game that I’ve purchased?What operating system (e.g. Windows, Mac, Linux) is required to run my game?I noticed a bug or error in the game. Who should I report this to?Are the games I've purchased linked to my Nutaku account?What happens if I lose access to my Nutaku account?Do the games in Nutaku’s store feature Digital Rights Management (DRM)?Do I need to be logged into my Nutaku account to play one of my downloaded games?Can I download my games onto multiple devices/computers?Do I have to buy games with Nutaku Gold?How do I install a game I’ve downloaded from the store?
Profile
Why can’t I log in to my Nutaku account?How do I find my Profile page?I've lost my password, what can I do?Can I edit my registered profile?How Do I Buy Gold?Any tips for when I'm registering a profile?How do I close my account?Does Nutaku have any rules or regulations that I have to follow?
Functions
What is the “Message” icon on my profile tab for?How long are messages stored?How do I unsubscribe or change settings of notification emails?How do I change my avatar?How can I report a game that is violating your Terms of Service?
Unity Web Player
What is Unity Web Player?How do I install Unity Web Player?I have a problem while installing Unity Web Player.
Miscellaneous
How do I contact Nutaku regarding problems with the site?Why did I get a warning email?What actions should I take if there is a conflict between users?Can I refund my in-game purchases of items or currency?Why can't I register a profile if I'm under 18?The website says my browser isn't supported. What browser should I use?How do I unsubscribe to the newsletter?
Membership Registration and Payment Method
Do I get charged when I register for membership?Why do I not get emails from Nutaku?Why is there a payment surcharge added to my transaction?Why is my purchase pending?
Login
I forgot my password.What if I forget both the email address and password linked to my Nutaku account?I lost/had stolen my device where I turned on auto-login.
Gold
What is gold?Where can I purchase gold?What payment methods are available to purchase gold?How can I check my gold balance?Does purchased gold have an expiration date?Can I return/get refunded for gold?